New Delhi: The ‘Nagpur Resolution: A holistic approach for empowering citizens’ was adopted during the Valedictory session of the two-day Regional Conference on ‘Improving Public Service Delivery – Role of Governments’, in Nagpur on 22 December. The Union Minister for Road Transport & Highways and Minister for Micro, Small & Medium Enterprises, Nitin Gadkari, and Minister of State (MoS) of the Ministry of DoNER, PMO, Personnel, Public Grievances & Pensions, Atomic Energy and Space, Dr Jitendra Singh, were present during the adoption of the Resolution.
In his address, Nitin Gadkari said that positive approach, transparency, corruption-free system, fast track decision making, and social sensitivity are essential to good governance, adding that collective team spirit and humane approach towards the subordinates is the most important quality of successful leaders.
Gadkari said that at the same time the spirit behind the law should be understood, and emphasized independent and impartial decision making within the domain of law, adding that development-orientated approach and sensitivity towards the last man in the queue are important for job satisfaction.
The Minister said performance audit of public servants should be done at regular intervals, and that social and national commitment are important for any civil servant. He said administration is the strength of the country and they are important stakeholders, adding that they play the role of an engine, so their leadership role is very important. Gadkari said conversion of knowledge into wealth is the future of country.
Speaking about the role of IT and e-governance in bringing transparency and efficiency in the system, Gadkari said the Ministry of Road, Transport and Highways has started FASTag system at tolls. This has led to a rise in toll collection by Rs 13 crore per day, totaling collections of Rs 81 crore per day now. This has been implemented upto 51% till date and will be implemented completely by next month.
The Chief Commissioner, Right to Services, Maharashtra, S. S. Kshatriya, said that 20 states have passed the Right to Services Act, adding that awareness needs to be generated about the right to public services. He also emphasized electronic delivery and optimal utilisation of information technology.
The conference was inaugurated on Saturday and six technical sessions were held during the 2-day event.
The Conference unanimously adopted the ‘Nagpur Resolution: A Holistic Approach for Empowering Citizens’ after deliberations during the sessions held over two days.
The conference was organised by the Department of Administrative Reforms and Public Grievances (DARPG), Government of India, in collaboration with the Government of Maharashtra and the Maharashtra State Commission for Right to Public Services.