New Delhi: The ‘Nagpur Resolution: A holistic approach for empowering citizens’ was adopted during the Valedictory session of the two-day Regional Conference on ‘Improving Public Service Delivery – Role of Governments’, in Nagpur on 22 December. The Union Minister for Road Transport & Highways and Minister for Micro, Small & Medium Enterprises, Nitin Gadkari, and Minister of State (MoS) of the Ministry of DoNER, PMO, Personnel, Public Grievances & Pensions, Atomic Energy and Space, Dr Jitendra Singh, were present during the adoption of the Resolution.
Speaking about the Nagpur Resolution, Jitendra Singh said that on earlier occasions also, Shillong Declaration and Jammu Resolution have been adopted for good governance, adding that soon after the formation of J&K and Ladakh as UTs, DARPG organised the conference in Jammu, which was the first major event organised by the Central Government in the UT. The conference was attended by delegates from 19 states and 7 UTs.
The Minister said the Government, under the leadership of Prime Minister Narendra Modi, is committed to the mantra of ‘Minimum Government, Maximum Governance’, adding that the emphasis of the Government is on transparency, citizen centricity and participation.
Singh mentioned various initiatives taken by the Government: discontinuation of interviews for junior level posts, launching of portals, self-attestation and en-masse promotions, among others. He said that the grievance redressal system has been made more responsive and prompt, and that grievances lodged with the Government have gone up from about 1.5 lakh in the beginning to about 16 lakh now. This he attributed to prompt and time-bound response by the Government, adding that telephonic feedback system has been introduced by the Department.
Singh said the Government has begun organising these conferences outside Delhi, observing that conferences have been organised in Shillong, Jammu, Chandigarh and other places in the country. The Minister emphasised the maximum utilisation of technology in governance, and said that the entire format of PM Excellence Awards has been changed in recent years and that they are now based on implementation in priority programmes. Singh said the mantra of the Government is ‘Reform, Perform and Transform’.
Mentioning the Prevention of Corruption Act that was passed, Singh said the Government is committed to zero tolerance towards corruption, and shall protect the honest and sincere officers.
The conference was organised by the Department of Administrative Reforms and Public Grievances (DARPG), Government of India, in collaboration with the Government of Maharashtra and the Maharashtra State Commission for Right to Public Services.
Subscribe to Indus Dictum to receive a briefing about the latest news & feature articles. No spam, we promise.