5,620 eCommerce fraud cases & complaints on web portal, helpline since April: Piyush Goyal

New Delhi: The Minister of Commerce and Industry, Piyush Goyal, stated in Parliament today that the Consumer Protection Act, 1986 has been enacted to better protect the interests of the consumers. It covers all goods and services and all mode of transactions including e-commerce. Under the provision of the said Act, a three tier quasi-judicial mechanism, called Consumer Fora, where consumer can file a complaint against any unfair trade practices including those on e-commerce, is provided.

Goyal shared details of the number of fraud complaint dockets registered under the e-commerce platform at the National Consumer Helpline by Financial Year. The data showed a steep yearly increase in the number of complaints registered since August 2016, with 13,993 fraud complaints listed till November 2019. Of these, 5,620 complaints have been listed between Apr 2019 and Nov 2019.

From August 2016, the portal consumerhelpline.gov.in has been developed to provide a platform to consumers to register their complaints.

Further, the National Consumer Helpline (NCH) has partnered with some companies to resolve their customer complaints. This is an alternate grievance redressal method, and is a completely voluntary initiative taken up by these companies.

NCH advice to consumers for fraudulent transactions is to lodge an FIR or make a police complaint to the Cyber Cell if the company is not traceable.

This information was given by the Minister of Commerce and Industry, Piyush Goyal, in a written reply in the Lok Sabha today.


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The ID Staff

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